Refund & Cancellation Policy

Last updated: 12 September 2026

Cancellations

You can cancel your order for a full refund any time before it has been shipped — message us on WhatsApp or email with your order/payment ID.
Once an order has been shipped, it cannot be cancelled, since it's already on its way to you.

Damaged, leaking or wrong items

If your jar arrives broken, leaking, or you received the wrong item, please contact us within 48 hours of delivery with a photo of the product and packaging. We'll offer a free replacement or a full refund, whichever you prefer.

Returns

As Pradhan's honey is a food product, we're unable to accept returns of a jar or pouch once it has been opened, for hygiene and food-safety reasons. Unopened, unused items in their original packaging may be considered for return within 7 days of delivery — please contact us first before sending anything back.

How refunds are processed

Approved refunds are issued to your original payment method via Razorpay. Refunds are typically credited within 5–7 business days of approval, though your bank may take a little longer to reflect it.

How to request a cancellation, replacement or refund

Email us at info@velvet-gourmet.com or message us on WhatsApp with your order details and payment ID, and we'll take it from there.

This is a starting draft based on common practice for small food businesses in India. Adjust the specific windows (48 hours, 7 days, 5–7 business days) if you'd prefer different ones — just make sure whatever you publish here is what you'll actually honour.